Frequently Asked Questions

Q: Are all Hidekraft products made of genuine leather? 

A: All products on Hidekraft are made of genuine leather unless explicitly specified.

Q: What kind of leather is used in your products?

A: Leather information is mentioned along with product information on all product pages. We use a variety of leathers made from Goat and buffalo skin. For any further information on leather used for a particular product, please contact us and we will provide additional information where available.

Q: Can we get products customised as per our requirement?

A: Yes we can customise products as per your requirement. Please get in touch with us at care@hidekraft.com for details. All customisation are charged extra.

Q: How do i care for leather products?

A:  Please look at your packaging for specific leather care information provided.

Q: What is the warranty that you offer on your products?

A: All products come with a standard 6 months manufacturing warranty.

Q: What payment modes do you offer?

A: We accept Visa, Master debit and credit cards along with Paytm and Mobikwik wallets.

Q:  Is it safe to use my card on your website?

A: All payments happen on a secure payment gateway page that is encrypted and processed over a secure server.

Q: Do you offer COD?

A: No we do not accept COD orders

Q: How do i cancel my order?

A: You can cancel your order by writing to us at care@hidekraft.com or by calling us at +919804814848 before your order is shipped.

Q: What is the expected delivery time?

A: Most orders are delivered within 4-5 working days.

Q: Can i return my order?

A: You can return your ordered product if you have not used the product and all packaging and tags are intact within 15 days of delivery.

Q: Will i be charged for product return?

A: The return shipping cost will have to be borne by you.

Q: Do you share my information with others?

A: No your person details are collected through our website are kept private and secure and will not shared with any third party. 

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