Shipping and Returns

Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day will be shipped the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes. Rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

For shipments delivered outside West Bengal, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

International Shipping:

International shipping charges are mentioned on our website.  Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / FedEx / Aramex. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs. International delivery time is approximately 5 to 7 days. 

For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking

An e-mail containing your package tracking information will be sent after shipment. Please mail us at care@hidekraft.com if any question.  

Cancellation of Order by User:

Cancellation of orders is possible till the time the orders have not been dispatched. After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made before the orders are shipped. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number to care@hidekraft.com or calling us on 9804814848 between 10 am to 6 pm

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Hidekraft.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Hidekraft.com and accept its decision regarding the cancellation.

In case of Gift Certificate

Gift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by HIDEKRAFT.COM

Hidekraft.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

Replacement/ Return Policy by HIDEKRAFT.COM

We offer all consumers a 14 Days Easy Return Policy. In case you change your mind after buying or you are not 100% satisfied with your product, you can return it back to us in an unused state for an exchange or store credit. Refund will be issued if you recieve a defective product. The product should be returned to us within 14 days.

 If the product has been used or mishandled in any way, the same cannot be returned. Please write to us at care@hidekraft.com before shipping back the product. Shipping cost will be reimbursed as store credit for all approved returns.

We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Refund Policy by HIDEKRAFT.COM

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final

If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands 100% refund will be given, if product is not available.

 

International Shipping & Return Policy:

Terms and Conditions

Items for shipment to countries outside of the India may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import duty fees have been calculated, you authorize WWW.HIDEKRAFT.COM to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from WWW.HIDEKRAFT.COM, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

About Customs, Duties & Taxes:

When ordering from WWW.HIDEKRAFT.COM, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International Returns:

Items must be returned in their original packaging and in a re-saleable condition within 15 days of receipt of your goods. WWW.HIDEKRAFT.COM does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, hidekraft.com reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.

Note: The shipment of any returned product that might be shipped if there's a problem with the original shipment. If you return a product to us, you'll be the exporter from the original shipping destination responsible for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our warehouse. 

When you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs which will cause your refund to be delayed.

Shipping Returned Merchandise:

We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. WWW.HIDEKRAFT.COM does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Refund for an item sent by international delivery?

Refunds for goods returned under our policy are made to the credit, debit, or charge card or wire transfer to account used originally charges or paid for order. Please allow 2 weeks from the time we receive the returned goods.

An email notification will be sent once the return has been processed.